Cancellation, Refund & Return Policy

Request for Cancellation before the shipping label is generated: Eligible for full refund (No questions asked). The shipping label is usually generated within an hour of placing the order.

Request for Cancellation after the shipping label is generated: No Cancellation and No Refund.

Request for Refund for a lost shipment or fully damaged product: Upto Full Refund (after verifying the details on a case to case basis). For fully damaged shipments, the shipment unboxing video is mandatory for full or any refund. Always record the unboxing of your shipments so that you can show us the proof and demand your claim for refund.

Request for Refund for a partially damaged product (during shipping transit due to mishandling by the courier company): No Refund for products that are partially damaged but functionality of the product is preserved. This is a risk associated with shipping and is beyond our control.

Request for replacement for a faulty product manufactured by IASprepkit.com: Send us the video of the faulty product and we will replace the product for you without any questions.

No Returns: We do not accept returning of our shipments under any circumstances. If the shipment is found to be faulty, it can be refunded or replaced as per the policy mentioned above.

Please Note: On eligible refunds, we refund the amount through UPI or online bank transfer. We process refunds manually from our side so that the refund is credited to you almost immediately (except in circumstances where there is an issue with banking system). We do not provide store credit or hold your money with us. We believe in transparent and honest refunds.

Mandatory requirements for refund or replacement

Unboxing Video of Shipping: For any claim regarding refund or replacement, unedited and uncut video of unboxing of the shipment (with shipping label clearly visible and readable) is mandatory. Without the video proof in the above manner, No claims will be entertained.

Complete and Correct Address: The delivery agents do not always call the customer before delivery (It is not mandatory for them to call as per their working protocol). Therefore, it is important for you to provide complete and correct address details. So that the delivery agent cannot commit fraud that they attempted the delivery but couldn’t find the address and return the shipment back to us. If you provide complete and correct address (House Number, Floor Number, Building Name/Society Name, Nearest Landmark, Main Road, Area & Sub-Area Name and Correct Pin Code), then it is the responsibility of IASPrepKit to deliver the product to you. IASPrepKit takes no liability when incorrect and incomplete address is provided.

Correct Phone Number & Email: The Phone Number and email provided should always be functional and reachable. If the phone number is switched off or the customer is not available during the shipment delivery attempt, then IASPrepKit is not liable for any refund or replacement during such circumstances. If the customer is not available due to any situation, he/she should assign or communicate any other person on their behalf to receive the delivery of the shipment.

Payment, Shipping & Delivery Policy

What are the accepted payment modes?

All payments are Pre-paid and are made through the either payment gateway or UPI Payments (Manual).

Why is Cash on Delivery (COD) not available?

COD payment usually has upto 10% of the order value as COD fee which is passed onto the customers by an inflated product price. Also, COD is not servicable for all pin-codes and by all courier companies. Additionally, if COD orders are not accepted by the customer, the seller has to pay the return courier fee. Due to all these reasons, COD is not available on our platform.

What is a Pre-order?

A pre-order is an order placed for an item that has not yet been released in the market. It is a situation where the seller will take such orders and ship all those orders at once on a future pre-decided date. Pre-orders usually have large discounts because the customers of pre-orders are usually the first ones to order.

What is a Regular order?

It is a situation where the order is processed under normal circumstances. The discounts may or may not available, but if available, will be lower than the Pre-order discount. Regular orders are usually shipped in 2 to 3 days after receiving the full payment.

How are your products shipped?

IASprepkit.com ships all physical products through "Shiprocket" or “INDIA Post”.

When will you receive your shipment tracking link?

After the "Courier person" picks up your order, You will receive a tracking link on your email and/or mobile number that you have shared while placing the orders.

What are the risks of Shipping your product?

IASprepkit.com takes utmost care of packaging and makes sure that the products are in good condition before shipping. However, sometimes it can so happen that your product may get lost or get damaged due to the mishandling by the courier company. Very Minor damages are sometimes seen due to mishandling by the courier company, but full damage or loss of product is extremely rare.

What to do if your shipment is lost or damaged beyond the ability to use the product?

If you have entered the correct and complete shipping details while placing the order, then you have nothing to worry. Just contact us and we will make sure that you get complete refund or replacement for any product that is lost or fully damaged (after verifying the details on a case to case basis). If you have entered the incorrect or incomplete shipping details, then IASprepkit.com has no liability for what happens with your order once it is shipped from our location.

What are the processes of shipping?

When an order is received, a shipping label is generated, after which it takes 2 to 3 days for a courier company to pick up the product. This 2 to 3 days of time is called "Shipping time". After the courier picks up the shipment, it takes usually 5 to 7 days for the shipment to reach you. This 5 to 7 days of time is called the "Delivery time". Sometimes, due to logistics issues, the courier companies and may take longer than the above mentioned period to deliver your shipment.

How to change address and phone number after placing order?

It is not possible to change address and phone number details once the shipping label is generated. Please exercise due care while entering your shipping details.

Tracking Queries: Contact Shiprocket or India Post customer care.