Cancellation, Refund & Return Policy

■ Order Cancellation:
– Orders can be cancelled only within 1 hour of placing the order
– No cancellations allowed after 1 hour
– To cancel, call on 9036045309 or WhatsApp us your order details and clearly mention your request

■ Refund / Cancellation for Delay in Delivery:
– The delivery dates shown on our website are only estimated delivery dates, not guaranteed delivery dates.
– This is because we do not have control over any logistics delays that may occur during transit.
– If your shipment is delayed by the courier company, we request you to kindly wait until the shipment is delivered.
– We do not provide any refund for shipments that are delayed during transit due to logistics issues.
– If the shipment is officially marked as "lost" or "damaged" by the courier company, you will be eligible for compensation as per our refund or replacement policy.
– The courier company does not specify any fixed timeline for marking a shipment as "lost" or "damaged."
– You will have to coordinate directly with the shipping company to expedite the investigation into non-delivery of your shipment.
– We do not assist in this process and only step in after the shipment is officially marked as lost or damaged, in order to process eligible refunds or replacements.
– For shipments that are returned to origin (RTO) by the courier company without any delivery attempt, no refund or replacement will be issued. As soon as the shipment is officially marked RTO in tracking, we will automatically re-dispatch the same order through another courier service to ensure successful delivery.

■ Refund for Lost or Fully Damaged Shipment:
– Up to full refund, based on case-by-case verification
– For fully damaged items, shipment unboxing video is mandatory
– Always record your unboxing to claim a valid refund

■ Refund for Partially Damaged Product (During Transit):
– No refund if the product is partially damaged but functionality is preserved
– Such minor damages are a shipping risk and beyond our control

■ Replacement for Faulty Product (Manufacturing Defect that affects functionality or handling of the product):
– Share a clear video of the faulty product
– We will replace it for you — no questions asked

■ No Returns Accepted:
– We do not accept product returns under any circumstances
– Faulty shipments can only be refunded or replaced as per policy

■ How Refunds Are Processed:
– Eligible refunds are sent via UPI or bank transfer
– We process all refunds manually and quickly, not as store credit
– Your money is never held back, and we believe in transparent refunds

■ Printing & Cutting:
– Printing and cutting is a manual and mechanical process — minor dots, blemishes, or faded areas may occur due to toner flow during printing
– These are normal variations and do not affect the writing quality or core functionality of the notebook
– Rare cutting errors of up to 1 cm may occur due to machine alignment shifts
– Such minor variations in printing & cutting are not eligible for refund or replacement

■ Unboxing Video Requirement:
– For any refund or replacement claim, an unedited, uncut unboxing video is mandatory
– The shipping label must be clearly visible and readable in the video
– No claims will be accepted without proper video proof

■ Complete & Correct Address:
– Delivery agents are not required to call before delivery — many don’t
– To avoid delivery frauds or fake "address not found" claims, you must provide complete and correct address details, including:
 – House Number, Floor Number
 – Building/Society Name
 – Nearest Landmark, Main Road
 – Area & Sub-Area Name
 – Correct Pin Code
– If the address is complete and correct, delivery is our responsibility
– If the address is incomplete or incorrect, IASPrepKit holds no liability for failed deliveries

■ Correct Phone Number & Email:
– The phone number and email provided must be active and reachable
– If the number is switched off or the customer is unavailable during delivery, IASPrepKit is not responsible for missed delivery or refund
– In such cases, customers should assign someone else to receive the shipment on their behalf