Cancellation, Refund & Return Policy

Payment Policy

• What are the accepted payment modes? All payments are Pre-paid and are made through the either payment gateway or UPI Payments (Manual).

• Why is Cash on Delivery (COD) not available? COD payment usually has upto 10% of the order value as COD fee which is passed onto the customers by an inflated product price. Also, COD is not servicable for all pin-codes and by all courier companies. Additionally, if COD orders are not accepted by the customer, the seller has to pay the return courier fee. Due to all these reasons, COD is not available on our platform.

Refund Policy

• Request for Cancellation before the shipping label is generated: Eligible for full refund (No questions asked).

• Request for Cancellation after the shipping label is generated: No Cancellation and No Refund.

• Request for Refund for a lost shipment or fully damaged product: Upto Full Refund (after verifying the details on a case to case basis). For fully damaged shipments, the shipment unboxing video is mandatory for full or any refund. Always record the unboxing of your shipments so that you can show us the proof and demand your claim for refund.

• Request for replacement for a faulty product manufactured by IASprepkit.com: Send us the video of the faulty product and we will replace the product for you without any questions.

Return Policy

• No Returns: We do not accept returning of our shipments under any circumstances. If the shipment is found to be faulty, it can be refunded or replaced as per the policy mentioned above.

Shipping & Delivery Policy

• What is a Pre-order? A pre-order is an order placed for an item that has not yet been released in the market. It is a situation where the seller will take such orders and ship all those orders at once on a future pre-decided date. Pre-orders usually have large discounts because the customers of pre-orders are usually the first ones to order.

• What is a Regular order? It is a situation where the order is processed under normal circumstances. The discounts may or may not available, but if available, will be lower than the Pre-order discount. Regular orders are usually shipped in 2 to 3 days after receiving the full payment.

• How are your products shipped? IASprepkit.com ships all physical products through "Shiprocket".

• When will you receive your shipment tracking link? After the "Courier person" picks up your order, You will receive a tracking link on your email and mobile number that you have shared while placing the orders.

• What are the risks of Shipping your product? IASprepkit.com takes utmost care of packaging and makes sure that the products are in good condition before shipping. We pack all of our products in bubble-wrap and nealty pack it using adhesive tapes. However, sometimes it can so happen that your product may get lost or get damaged due to the mishandling by the courier company. Very Minor damages are sometimes seen due to mishandling by the courier company, but full damage or loss of product is extremely rare.

• What to do if your shipment is lost or damaged beyond the ability to use the product? If you have entered the correct shipping details while placing the order, then you have nothing to worry. Just contact us and we will make sure that you get complete refund or replacement for any product that is lost or fully damaged (after verifying the details on a case to case basis). If you have entered the incorrect shipping details, then IASprepkit.com has no liability for what happens with your order once it is shipped from our location.

• What are the processes of shipping? When an order is received, a shipping label is generated within 2 to 3 days for a courier company to pick up the product. This 2 to 3 days of time is called "Shipping time". After the courier picks up the shipment, it takes usually 5 to 7 days for the shipment to reach you. This 5 to 7 days of time is called the "Delivery time".